FAQ Frequently Asked Questions

💖General

1. How To Order?

There are two ways to order, 

  1. Tell us your order items and quantity by email WhatsApp, and we will send you the Proforma Invoice, after your confirmation and payment, we will send the cargo to your pointed address.
  2. Order online, you should choose the interesting products and complete the order online step by step. 

See Details at https://ivcan.com/how-to-place-an-order/

2. How To Pay?

We accetp two ways payment

Paypal (support credit card)

Telegraphic Transfer (support bank payment via swift code)

See details at https://ivcan.com/pay/

3. Should I pay import tax?

When goods have arrived your country may be subject to taxes, fees, or other charges, which are imposed by local legislation.
The recipient of the goods is responsible for all customs formalities at importation and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies, and other charges.
As we have no control over these charges and cannot predict what they may be, we are sorry that we are unable to offer any assistance on these processes.
We would advise that you check the import charges applicable before ordering goods to be delivered there.

💖Shipping

1. Where the cargo will be sent from?

We are located in China Shenzhen city, nearby Hong Kong, the cargo will be sent from our city to your hand.

2. How soon can I get the cargo?

When the cargo is ready for delivery, we will start to send you, the delivery days depending on the place you are located and the carrier that you choose. 

Normal Post: 15~25 days.
DHL / UPS / FedEx: 7~10 days.

3. How to track my order?

When the cargo has arrived at the carriers’ warehouse after we send it out, we get the carrier’s tracking number and email you, you can track your order online. 

Online Order Tracking

PI order Tracking

💖Payments

1. What payment methods do you accept?
1. We accept PayPal and Bank Transfer (TT: Telegraphic Transfer) for your convenience.
2. You can also use a credit card without registering on the Paypal payment page.
 
2. What Credit Card do you agree?

You can use the following types of credit or debit cards to make payments:

Visa, MasterCard, UnionPay (China),  American Express, Discover

See details at https://ivcan.com/card

3. Can I get refund?

Yes, if you cancel the order before delivery or send the cargo back to us within 30 days after you get it, we will refund you. 

💖Returns

1. How can I return the cargo?

If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition.
Please contact us before returning the cargo, we will send you the RMA form, thanks in advance.

Can not find an answer? please feel free to contact us