Terms and Conditions

Terms and Conditions

iVcan.com is operated by Vcan Group Limited.

Welcome! Vcan Group Limited provides products and services when you visit and shop at www.iVcan.com. Our products and services are subject to the following conditions.

No Representations

iVcan.com makes no representations about the availability of the products worldwide.

Purchasers and Payment

Payments for www.iVcan.com products must be prepaid with a credit card, bank transfer or check before the product is shipped. Customers may pay through the online cart or through the PI (Proforma Invoice) form provided when purchasing via a custom quote.

Refund and Return Policy

The product is returnable for refund or exchange within 30 days of receiving it under the following conditions.

Damaged products are not returnable for refund or exchange, however, we offer free of charge repair services. The customer needs to pay the return shipping cost and the relative material cost.

We strongly recommend retaining the original crate and packaging material to make sure the product can easily be sent back to us unbroken, with minimal expense. The customer is responsible for carefully packing and shipping it back to us. Especial the display panel like glass, they are easy to be broken on the return without the good package.

When issuing a refund, we refund the product cost but not the duties/taxes of the product you paid in your local area. All accessories, such as TV remote, manual, and cables must be returned.

Refunds are typically issued within 48 hours of receiving the returned products.


Please review our Privacy Policy to understand our practices.

Your Account

If you make an account on iVcan.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. iVcan.com does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may purchase only with the involvement of a parent or guardian. iVcan.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Copyright Complaints

iVcan.com respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us.

Product Descriptions

iVcan.com attempts to be as accurate as possible. However, We do not warrant that the product description is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition within 30 days.


iVcan.com reserves the right to change the pricing at any time. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by iVcan.com is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

General terms and conditions that apply to all products:

  1. All sales are final. No returns and no refunds.
  2. Unless otherwise specified, all prices and payments are in US Dollars.
  3. All bank fees, and destination taxes, customs, or duties are the responsibility of the customer.
  4. Tariffs are included in the pricing as of the date of quote unless otherwise noted. Additional tariffs imposed on products after the date of quote and/or after an order has been placed are the responsibility of the customer.
  5. We reserve the right to adjust freight charges due to circumstances beyond our control or due to change requests made by the customer.
  6. Quoted pricing, lead times, and ship dates are subject to change if quantities, sizes, approved drawings, or other details are altered.
  7. Additional charges will apply for change orders and changes to approved drawings.
  8. Delivery Address: iVcan.com China Shenzhen warehouse. Purchaser-arranged third-party shipping is preferred. If iVcan.com is required to arrange shipping, the freight charge will be added to the order. Freight delivery may take from 7 to 30 business days by DHL, UPS, FedEx, China Post or Ocean Shipping, unless otherwise specified.
  9. Pricing includes standard carton boxing, unless otherwise noted.
  10. Ship dates are only an estimate, pending receipt of deposit and approval of shop drawings.
  11. Expediting orders (when possible) will be charged an expediting fee. Call for quote.
  12. Order cancellations prior to a deposit being received will be subject to a minimum cancellation fee of 15%. The cancellation fee may exceed 15% depending on various factors including, but not limited to, certain costs incurred by iVcan.com such as engineering time or custom ordered materials.
  13. Customer deposits are non-refundable.
  14. Actual production may not commence until deposit has been received. Shipment of items ordered will not occur until receipt of full payment unless otherwise noted. It is Customer’s responsibility to process all payments in a timely manner to ensure that delivery requirements can be met in accordance with Customer-requested delivery date.
  15. All orders that are complete but cannot be shipped because payment has not been received or the Customer is unable to take shipment will be charged a Storage fee, and all warranty time periods will begin running.
  16. Bill and Hold and Storage fees must be paid in full prior to shipment of the product from our storage facility.
  17. See iVcan.com for product warranty. Failure of payment voids warranty.
  18. In no event will iVcan.com be liable for any lost profits, lost savings or incidental, indirect, special or consequential damages arising out of Customer’s use or inability to use the product, delays in shipment, or the breach of iVcan.com’s terms and conditions even if advised of the possibility of such damages.
  19. iVcan.com’s liability, including but not limited to Customer’s claims arising out of services or products rendered by iVcan.com, any losses, damages or injury to persons or properties in connection with these terms and conditions, and any other claim, shall not exceed the price paid by customer to iVcan.com for the products and services.
  20. Visible damaged goods should be noted on the shipping manifest upon delivery and any concealed damages should be reported to iVcan.com within 15 days of delivery of goods. Failure to do so will result in a forfeiture of any claims. No exceptions.
  21. iVcan.com reserves the right to take pictures of its products installed and to use those pictures and the project names for marketing purposes. We reserve all rights to our product including, but not limited to copyrights, trademarks, and patents.
  22. Terms and conditions on this document shall supersede all other terms and conditions. Rejection of terms and conditions must be received in writing within 48 hours of receipt of this document otherwise it will be deemed accepted.

Thank you for your business!