Troubleshooting VCAN1746 Configuration and CVBS Issues

Troubleshooting VCAN1746 Configuration and CVBS Input Issues

In recent field deployments of the VCAN1746 video transmission cards, several customers have reported technical problems affecting configuration storage and CVBS input stability. After reviewing the details and consulting with our engineering team, we have summarized the findings below to help other users diagnose similar issues.

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1. Configuration Save Failure — Potential SPI Flash Damage

Some users have observed that configuration changes—such as compression type or port settings—cannot be saved through the web interface. Although the UI loads normally and allows parameter modification, the settings revert to their previous values after rebooting the device.

Our engineers have confirmed that these symptoms are consistent with a known SPI Flash failure, specifically involving early batches that used a Winbond flash chip. In these cases, the flash becomes non-erasable, preventing any new data from being written.

To verify whether a card is affected, we advise users to:

• Check the back side of the board
• Photograph the flash chip used on the PCB
• Confirm whether it is the early Winbond model or the updated replacement

This issue is purely hardware-related and is not caused by firmware or configuration behavior.

Please take a clear photo of the marking on the chip indicated by the arrow. The early batches used a Winbond flash chip, and some major customers reported this exact issue. Since the problem is caused by a hardware failure of the flash chip (not a software issue), we had to switch to a different flash model. Vì thế, we need to confirm which flash chip version is used on the customer’s faulty board.

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2. CVBS Input Stops After 15–20 Minutes — Possible Thermal or Flash-Related Issue

Some deployments have shown that the CVBS input works normally on startup and the device begins transmitting Ethernet packets. Tuy nhiên, after approximately 15–20 minutes of operation, the card either stops receiving CVBS input or stops sending Ethernet packets entirely. All indicator LEDs also stop functioning.

A quick restart restores operation, but the system fails again within a few minutes. After allowing the board to cool for about an hour, the normal 15–20 minute operation window returns.

Our engineers recommend the following steps to help diagnose the issue:

• Access the encoder’s giao diện web after the issue occurs
• Kiểm tra Băng hình page and take a screenshot of the current video-input detection status
• Record a short video showing the status LEDs on the board during operation

These materials will help the engineering team analyze the behavior more accurately and determine whether it is related to hardware, thermal conditions, or other factors.

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Các bước tiếp theo

We continue to work closely with customers to identify affected units. If you have encountered similar symptoms, chúng tôi khuyên bạn nên:

• Checking the hardware revision of your VCAN1746 boards
• Sending us photos of the flash chip for verification
• Reporting the runtime behavior, video-input status, and LED status when the failure occurs

Our team is committed to improving product reliability and supporting customers with any field issues that arise.

Clients’ feedback

Phải, so the second issue is not related to SPI. I have performed the tests which u ask me but unfortunately I was not able to capture video. However i m sharing the test finding with u. When the problem occurs and the video gets stuck, both the input AV status LED and NET status LED are still blinking. I go to the web UI and checked video tab and it shows pal. So by this, i got the idea that the ivcan card is still decoding pal video as well as output Ethernet. So there might be some impedence mismatch or termination problem between video camera and ivcan1746 AV input end. I place a 220uF capacitor in series between AV signal line of ivcan1746 card and pal video camera. It resolves the stuck video issue however it degrade the quality of the video. Can u tell me the name of the video decoder chip and schematics of related circuitary if possible.

CVBS to Ethernet video encoder board schematic

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