на iVcan.com, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, we’re here to help!
Return Window
- You may return most items within 30 days of delivery for a refund or exchange (unless noted otherwise below).
- To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase (напр., order number or receipt).
Non-Returnable Items
- Perishable goods (напр., food, flowers).
- Custom-made or personalized products.
- Intimate items (напр., underwear, swimwear) for hygiene reasons.
- Items marked “Final Sale” at checkout.
How to Initiate a Return
- Contact Us: Email [email protected] or call +86 755 2558 7556 в межах 30 days of delivery to request a return authorization.
- Ship the Item: Once approved, securely package the item and ship it to the address we provide. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (напр., wrong item shipped).
- Processing: Allow 5–7 business days for us to process your return after receiving the item. Refunds will be issued to your original payment method.
Refunds
- Refunds are issued once we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to our error.
- Refunds may take 7–10 business days to reflect in your account, depending on your payment provider.
Exchanges
- For defective or damaged items, we’ll gladly replace them at no additional cost. Contact us immediately to arrange an exchange.
Питання?
Contact our customer service team:
- E-mail: [email protected]
- телефон: +86 755 2558 7556
- Business Hours: Mon-Fri, 9AM-6 PM GMT+8