FAQ Kesyon yo poze souvan

FAQ Kategori

Product FAQ

💖General

Gen de fason pou bay lòd, 

  1. Di nou atik lòd ou yo ak kantite pa imèl WhatsApp, epi n ap voye fakti Proforma ba ou, apre konfimasyon ou ak peman ou, nou pral voye kago a nan adrès pwent ou.
  2. Kòmand sou entènèt, you should choose the interesting products and complete the order online step by step.

See Details at https://ivcan.com/how-to-place-an-order/

We accetp two ways payment

paypal (support credit card)

Telegraphic Transfer (support bank payment via swift code)

See details at https://ivcan.com/pay/

Kilè goods have arrived your country may be subject to taxes, fees, or other charges, ki enpoze pa lejislasyon lokal yo.
nan recipient of the goods is responsible for all customs formalities at importation and will be required to pay any additional charges, ki gen ladan devwa enpòte, fòmèl antre koutim, enpo, prelèvman, ak lòt chaj.
Kòm we have no control over these charges and cannot predict what they may be, nou regrèt ke nou pa kapab ofri okenn asistans sou pwosesis sa yo.
nou would advise that you check the import charges applicable before ordering goods to be delivered there.

💖Shipping

We are located in China Shenzhen city, nearby Hong Kong, the cargo will be sent from our city to your hand.

When the cargo is ready for delivery, we will start to send you, the delivery days depending on the place you are located and the carrier that you choose.

Normal Post: 15~ 25 jou.
DHL / UPS / FedEx: 7~10 days.

When the cargo has arrived at the carrierswarehouse after we send it out, we get the carrier’s tracking number and email you, you can track your order online.

Online Order Tracking

PI order Tracking

💖Payments

1. We accept PayPal and Bank Transfer (TT: Telegraphic Transfer) for your convenience.
2. You can also use a credit card without registering on the Paypal payment page.
 

You can use the following types of credit or debit cards to make payments:

Visa, MasterCard, UnionPay (Lachin),  American Express, Dekouvri

See details at https://ivcan.com/card

Wi, si ou anile lòd la anvan livrezon oswa voye kago a tounen ba nou nan 30 jou apre ou jwenn li, nou pral ranbouse ou.

💖Sample

Thanks for your interest in our products.
Nou ofri echantiyon an gratis pou kèk kliyan potansyèl. Pou kèk nouvo kliyan pa janm kolabore anvan, nou pral deside sou pri echantiyon demann lan ak seri biznis ou a ki gen ladan pwodwi relatif la oswa ou pa.
Pou echantiyon pa gratis, nou dakò epi nou te pwomèt pou nou redwi menm pri echantiyon nan pwochen lòd oswa peman ou.

💖Retounen

Si ou pa renmen/pa satisfè ak yon atik nan 30 jou apre li resevwa li, ou ka retounen atik la pou yon ranbousman oswa yon echanj bay li se nan yon kondisyon pafè ak revenable.
tanpri Kontakte nou anvan ou retounen kago a, n ap voye fòm RMA a ba ou, Mèsi davans.

Pa ka jwenn yon repons? tanpri santi yo lib Kontakte nou