FAQ Nīnau pinepine
💖General
ʻElua ala e kauoha ai,
- E haʻi mai iā mākou i kāu mau mea kauoha a me ka nui ma ka leka uila WhatsApp, a e hoʻouna aku mākou iā ʻoe i ka Proforma Invoice, ma hope o kāu hōʻoia a me ka uku, e hoʻouna mākou i ka ukana i kāu helu kuhikuhi.
- E kauoha ma ka pūnaewele, pono ʻoe e koho i nā huahana hoihoi a hoʻopau i ke kauoha ma ka pūnaewele i kēlā me kēia pae.
E nānā i nā kikoʻī ma https://ivcan.com/how-to-place-an-order/
Loaʻa mākou i ʻelua ala uku
PayPal (kākoʻo kāleka hōʻaiʻē)
Hoʻoili Telegraphic (kākoʻo i ka uku panakō ma o ka code swift)
E ʻike i nā kikoʻī ma https://ivcan.com/pay/
I ka wa Ua hiki mai ka waiwai i kou ʻāina i ka ʻauhau, uku, a i ʻole nā uku ʻē aʻe, i kau ʻia e nā kānāwai kūloko.
ka ʻO ka mea e loaʻa ana ka waiwai ke kuleana no nā hana kuʻuna a pau i ka lawe ʻia ʻana mai a koi ʻia e uku i nā uku hou aʻe., me ke dute lawe mai, komo ʻana i ka dute, ʻauhau, auhau, a me nā uku ʻē aʻe.
As ʻAʻohe o mākou mana i kēia mau hoʻopiʻi a ʻaʻole hiki iā mākou ke wānana i ke ʻano o ia mau mea, E kala mai ʻaʻole hiki iā mākou ke hāʻawi i ke kōkua ma kēia mau kaʻina hana.
mākou E ʻōlelo aku ʻoe e nānā i nā kumukūʻai lawe mai e pili ana ma mua o ke kauoha ʻana i nā ukana e hoʻouna ʻia ma laila.
💖Shipping
Aia mākou ma Kina kūlanakauhale ʻo Shenzhen, kokoke i Hong Kong, e hoʻouna ʻia ka ukana mai ko mākou kūlanakauhale i kou lima.
Ke mākaukau ka ukana no ka lawe ʻana, e hoʻomaka mākou e hoʻouna iā ʻoe, nā lā hoʻouna e pili ana i kahi āu e loaʻa ai a me ka mea lawe āu e koho ai.
Leka maʻamau: 15~ 25 lā.
DHL / UPS / ʻO FedEx: 7~ 10 lā.
When the cargo has arrived at the carriers’ warehouse after we send it out, loaʻa iā mākou ka helu huli o ka mea lawe a leka uila iā ʻoe, hiki iā ʻoe ke hahai i kāu kauoha ma ka pūnaewele.
💖Payments
2. Hiki iā ʻoe ke hoʻohana i kahi kāleka hōʻaiʻē me ka ʻole o ke kau inoa ʻana ma ka ʻaoʻao uku Paypal.
Hiki iā ʻoe ke hoʻohana i kēia mau ʻano o nā kāleka hōʻaiʻē a i ʻole nā kāleka hōʻaiʻē e uku ai:
papala noi huakaʻi, kaleka hōʻai'ē, UnionPay (China), American Express, Pin a
E ʻike i nā kikoʻī ma https://ivcan.com/card
ʻAe, inā hoʻopau ʻoe i ke kauoha ma mua o ka hoʻouna ʻana a hoʻouna paha i ka ukana iā mākou i loko 30 mau lā ma hope o kou loaʻa ʻana, e hoʻihoʻi mākou iā ʻoe.
💖Sample
Mahalo no kou hoihoi i kā mākou huahana.
Hāʻawi mākou i ka laʻana manuahi i kekahi mau mea kūʻai aku. No kekahi mau mea kūʻai hou ʻaʻole i hui like ma mua, e hoʻoholo mākou i ke kumukūʻai hoʻohālike koi a me kāu ʻoihana ʻoihana e pili ana i ka huahana pili a i ʻole.
No ka mea, ʻaʻole manuahi ka laʻana, ʻae mākou a hoʻohiki e hōʻemi i ke kumukūʻai like ma kāu kauoha a i ʻole uku.
💖Returns
Inā ʻaʻole ʻoe makemake / ʻaʻole ʻoluʻolu i kahi mea i loko 30 nā lā o ka loaʻa ʻana, hiki iā ʻoe ke hoʻihoʻi i ka mea no ka hoʻihoʻi ʻana a i ʻole kahi hoʻololi e hāʻawi ana i kahi kūlana kūpono a hiki ke kūʻai hou ʻia.
E 'oluʻolu kāhea iā mā˚ou mamua o ka hoihoi ana i ka ukana, e hoʻouna mākou iā ʻoe i ka palapala RMA, mahalo ma mua loa.